(SIGNUP Claims processing)
The card brands that we work with - such as Visa and Mastercard - have requirements surrounding payment processing to ensure secure
payment experiences for both cardholder and merchants. You can find more information on the requirements in our Network Compliance article.
In addition to network compliance, card brands have rules and regulations in place to prevent the sale of illegal goods, counterfeit items,
and other restricted products and services. To help keep high-risk and illegal items out of the payments ecosystem, we are obligated to
do our part to prevent illegal or contractually restricted transactions from taking place. Restricted goods and services can vary
depending on your location and how you integrate with Essential Pay.
Read more about restrictions in your region in our Merchant Agreements and Acceptable Use Policy.
We're focused on helping our merchants offer payment experiences that are not only seamless, but also secure. There are many aspects to risk and security in the payments industry,
and we pride ourselves on having exceptional teams that are dedicated to making the experience safe for your business and ours alike.
Chargebacks and retrievals
Unfortunately, chargebacks are a standard part of doing business - especially if you accept payments online.
Our Disputes team is here to help guide you through the process and make sure you understand how to both handle and minimize chargebacks as they come up.
Compliance isn't just about the Payment Card Industry Data Security Standard (PCI DSS) - it also incorporates certain requirements that we enforce,
governmental law, and other factors that can affect your business. Our Compliance team will help you ensure that your website, integration, and payment flow are in line with any applicable regulations.
Control Panel security
The Control Panel is your tool for reporting and managing payments, so it's important to keep it safe and secure.
We've built tools and provided best practices to make sure you're covered.
Risk can come in many forms. While it's ultimately your responsibility to protect your business against fraud,
we're here to help. Our Risk team can provide guidance and advice on credit risks, help provide context on industry fraud trends, and assist in investigating activity that may seem suspect.
As your merchant account provider and partner in business, we share in both your wins and losses.
We take our underwriting seriously, collecting as much information as we can during the onboarding process in order to prevent future interruptions to your processing. Then,
once you are using our products, the Underwriting team will assist you with your account as your business continues to grow.
(SIGNUP Online processing)